NEXCOM OPERATIONS // ONLINE
NexCommand AINEXCOM ERP
CONFIGURABLE

Service Operations

Keep installed assets, commitments and project work connected.

Coordinate support agreements, warranties, maintenance visits, project delivery, time, expenses, billing and profitability.

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NEXCOM // CONFIGURABLE/CAPABILITIES/SERVICE-OPERATIONS/

Operational scope

  • Service-level and issue routing
  • Warranty claims and maintenance schedules
  • Project templates, tasks and timesheets
  • Project billing, costs and profitability
Delivered through agreed configuration and acceptance
01FINANCE
02OPERATIONS
03PEOPLE
04STAKEHOLDERS
05EVIDENCE
CONNECTED CAPABILITY

How the workflow connects.

Capabilities are connected to common master data, permissions, workflows and evidence. Exact delivery is confirmed through the edition and implementation scope.

01

Service-level and issue routing

Coordinate support agreements, warranties, maintenance visits, project delivery, time, expenses, billing and profitability. Define the responsible team, required record fields and the conditions under which this activity is permitted.

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02

Warranty claims and maintenance schedules

Coordinate support agreements, warranties, maintenance visits, project delivery, time, expenses, billing and profitability. Connect its input and output records so that operations and finance can review the supporting references.

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03

Project templates, tasks and timesheets

Coordinate support agreements, warranties, maintenance visits, project delivery, time, expenses, billing and profitability. Configure the access, review and exception handling needed for the selected operating model.

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04

Project billing, costs and profitability

Coordinate support agreements, warranties, maintenance visits, project delivery, time, expenses, billing and profitability. Verify representative scenarios and the required reports before production acceptance.

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CONTROLLED DELIVERY

Configuration is part of the product.

NexCom does not treat every listed workflow as automatically enabled. Edition selection, access rules, regional requirements, integrations and evidence obligations are defined and tested before production acceptance.

AVAILABLE

Supported by the current baseline.

CONFIGURABLE

Enabled through agreed project scope.

PLANNED

Proposed and subject to implementation.

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NEXT STEP

Map NexCom to your operating model.

Bring your processes, stakeholder groups, deployment boundary and priority integrations.

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